• Phone Support

  Our North America center is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service.
  Our telephone number is: +1-613-686-1557 (Toll free within North America +1 833-859-0499)

  Our EMEA center is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT.
  Our telephone number is: (Toll free Int’l) +800 3540 3545*

  Our Australia/Sydney office local support number is: 1300 007 677*

  Alternately, you can contact us by:
  Email: techsupport@rossvideo.com

  *If the local support specialist is not available, your call will be transferred automatically to our North America center.

  LED Support

  Ottawa, Canada – January 16, 2025 — Ross Video, a global leader in live production technology, and ReveLux Group, a pioneer in next-generation display solutions, are thrilled to announce a strategic transition designed to enhance service, technology, and innovation in the LED display industry. The agreement encompasses ReveLux Group’s acquisition of Ross Video’s D3 LED technology portfolio, including D3 product patents and other intellectual property (IP), as well as the service team, which will now operate as D3 LED under the ReveLux Group umbrella.

  Press Release
  

At Ross, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Our 24 Hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross personnel. During business hours (eastern time), technical support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical support phone line is available. Emergency after hours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist.

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With TeamViewer, our support team can easily create a remote support session. Download TeamViewer here.

* International toll free number is valid in the following countries: Argentina | Australia | Austria | Belarus | China | Denmark | Finland | France | Germany | Hong Kong | Hungary | Ireland | Israel | Italy | Japan | Latvia | Luxembourg | Macau | Malaysia | Netherlands | New Zealand | Norway | Philippines | Poland | Portugal | Russia | Singapore | Slovenia | South Korea | Spain | Sweden | Switzerland | Taiwan | Thailand | United Kingdom | Uruguay