• Sign-in Maintenance

  Sign-in function is currently down for maintenance as we establish a new customer portal. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. In the meantime, for any support ticket updates, we recommend checking your previous email threads. Alternatively, you may reach out to our tech support team at techsupport@rossvideo.com or refer to the phone support numbers listed at the bottom of this page: https://support.rossvideo.com.

• Phone Support

  Our North America center is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service.
  Our telephone number is: +1-613-686-1557 (Toll free within North America +1 833-859-0499)

  Our EMEA center is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT.
  Our telephone number is: +44 (0)1189502446 (Toll free Int’l +800 3540 3545)*

  Our Australia/Sydney office is located in Alexandria, NSW.
  Our local support number is: 1300 007 677*

  Our D3 LED center is open Monday to Friday 7:00 a.m. to 4:00 p.m. PST, with 24/7/365 on-call service.
  Our telephone number is: +1-888-993-3533 (After Hours telephone number +1 800-761-4920).
  Alternatively, you can contact D3 LED support by Email: LEDservice@rossvideo.com.

  Alternately, you can contact us by:
  Email: techsupport@rossvideo.com

  *If the local support specialist is not available, your call will be transferred automatically to our North America center.

At Ross, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Our 24 Hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross personnel. During business hours (eastern time), technical support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical support phone line is available. Emergency after hours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist.

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* International toll free number is valid in the following countries: Argentina | Australia | Austria | Belarus | China | Denmark | Finland | France | Germany | Hong Kong | Hungary | Ireland | Israel | Italy | Japan | Latvia | Luxembourg | Macau | Malaysia | Netherlands | New Zealand | Norway | Philippines | Poland | Portugal | Russia | Singapore | Slovenia | South Korea | Spain | Sweden | Switzerland | Taiwan | Thailand | United Kingdom | Uruguay