ROSS VIDEO | HELP CENTER

Popular Search Topics: Carbonite, XPression, Software Updates

  • COVID-19 Update

    To our valued clients,

    Ross is committed to continuing to provide the high-quality support that you have come to expect from us. Given the recent challenges that have arisen as a result of the COVID-19 outbreak, we have developed contingency plans to ensure that your Ross products and solutions remain fully supported.

    Sincerely, Ross Video

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  • Phone Support

    Our North America center is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service.
    Our telephone number is: +1-613-652-4886 (Toll free within North America +1 844-652-0645)

    Our EMEA center is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT.
    Our telephone number is: +44 (0)1189502446 (Toll free Int’l +800 1005 0100)*

    Our Australia/Sydney office is located in Alexandria, NSW.
    Our local support number is: 1300 007 677*

    Alternately, you can contact us by:
    Phone: +1-613-652-4886
    Email: techsupport@rossvideo.com

    *If the local support specialist is not available, your call will be transferred automatically to our North America center.

At Ross, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Our 24 Hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross personnel. During business hours (eastern time), technical support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical support phone line is available. Emergency after hours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist.

TeamViewer Download
With TeamViewer, our support team can easily create a remote support session. Download TeamViewer here.

Spectre Meltdown FAQ
We are actively working to address the Spectre/Meltdown situation on behalf of our customers. Currently, we are testing patches for impacted products. Our technical support team is committed to answering any questions you may have about how to minimize your current risk and how to run vulnerability scans, along with any other questions or concerns you may have. Read the FAQ…

* International toll free number is valid in the following countries: Argentina | Australia | Austria | Belarus | China | Denmark | Finland | France | Germany | Hong Kong | Hungary | Ireland | Israel | Italy | Japan | Latvia | Luxembourg | Macau | Malaysia | Netherlands | New Zealand | Norway | Philippines | Poland | Portugal | Russia | Singapore | Slovenia | South Korea | Spain | Sweden | Switzerland | Taiwan | Thailand | United Kingdom | Uruguay