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Krista Renz

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Latest activity by Krista Renz
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    Krista Renz created an article,

    Touchdrive module replacement

    To replace the module you will need the following: Set of Module Extraction Tools located in the Desk Mounting Kit of your control panel. Torx® T10 screwdriver. To Remove a Module Power off the ...

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    Krista Renz created an article,

    Ultrix Carbonite upgrade

    Ultrix Carbonite Software Upgrade Guide Current release: 9.0   Preliminary Steps: Download the .ultx_carb upgrade file Save a switcher set onto USB (Help Page: To Store a Set)   Upgrade through D...

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    Krista Renz created an article,

    Ultrix Acuity upgrade

    UltrixAcuity Software Upgrade Guide Current release: 13.0c   Preliminary Steps Save a backup of the switcher configuration 1. Navigate to Home > Disk2. On the right side, select Hard Drive and/or U...

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    Krista Renz created an article,

    Ultrix upgrade

    Current release: 5.6.3 Preliminary Steps: 1. Capture a System Status salvo. Expand the Ultrix node and navigate to Database > Salvos.   2. Back up the database and frame settings. Navigate to Sy...

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    Krista Renz created an article,

    NK Micro controller - losing routes on reboot

    As the NK routers age, there is a possibility that on reboot it will lose all the routes. This is due to the failure of the capacitor on the micro controller card.    Once a new one is received bel...

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    Krista Renz created an article,

    TouchDrive SSD replacement - Modular (4882)

    The SSD is located under a crosspoint module on top of the panel. To complete this procedureyou must remove the module, locate and replace the SSD, and then replace the module. To Replace the SSD i...

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    Krista Renz created an article,

    Touchdrive SSD Replacement - Non-Modular (4880AR)

    The SSD on the TD1 to TD3S is located under a cover on the bottom of the panel. To complete this procedure you must invert the control panel and remove a metal cover from the bottom.   To replace t...

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    Krista Renz created an article,

    Touchdrive OS recovery

    TouchDrive Panel OS Upgrade/Recovery Steps USB Upgrade: Creating the bootable USB drive from Windows 10  Formatting a USB drive: 1. Insert the USB into a USB port on the Windows 10 PC.2. Search for...

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    Krista Renz created an article,

    FR1/FR2 Battery replacement

    If the Battery alarm displays a red indicator in the Alarms table of the Frame Configurationinterface, you will need to replace the battery installed inside the Cooling Fan Module of the chassis.Th...

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    Krista Renz created an article,

    FR5 Battery replacement

    If the Battery alarm displays a red indicator in the Alarms table of the Frame Configurationinterface, you will need to replace the battery installed inside the Cooling Fan Module of the chassis.Th...