When you purchase Dell Products through Ross Video, their Pro Support is included as part of your purchase, allowing them to work in tandem with our support regarding any potential hardware issues you may experience.
Dell Pro Support offers 24/7 support for hardware issues and any RMAs or Onsite support can be provided after a ticket is initiated with Dell. Our Ross Video Tech Support will always be happy to help diagnose and support any issues, and we can help get you started on the ticket process.
However, as part of leveraging the Dell Pro Support, the ownership of your purchased unit needs to be transferred from Ross Video to your company. This step is necessary to initiate any RMAs or On-Site support that may be needed. Ross Video can still assist with troubleshooting and diagnoses regardless of the ownership status, but it is highly recommended to initiate the ownership transfer as soon as possible to ensure faster and smoother support from both Dell and Ross Video.
Which Ross Devices are using Dell Servers/Hardware?
| OverDrive Servers/Client PCs |
|
Streamline and Inception Servers |
| 1RU XPression Systems (M8s) |
| Dashboard PCs and Servers |
| Robotics All In One PCs |
*1RU-M9 XPression systems are not included in this process as they are HP based.
How to Transfer Dell Ownership
The first thing that is necessary to initiate the transfer is the Dell Service Tag Number. It can generally be found on a plastic tag in the front face of the server, or by entering the following command in Command Prompt or PowerShell.
| wmic bios get serialnumber |
Below you'll find a couple of links on how to locate the serial number and/or the service tag on various Dell products.
- Find your Service Tag or Serial Number -
- Video on PowerEdge R320 by Dell Hardware Hub -
Once you have the Service Tag, you can then visit the following link to start the Ownership Transfer process.
You will need to login or create an account for your company to proceed with the transfer. Once you have logged in, you will be able to proceed to the next steps.
Fill out the Service Tag with the corresponding tag number that you are wishing to transfer and select continue. In the next step, you'll need to fill out the previous owner details which are provided just below.
Required fields are as follow:
- Service Tag Number:
- Previous Owner First Name: Ross Video
- Previous Owner Last Name: Ross Video
- Previous Owner Company: Ross Video
- Previous Owner Zip Code: K0E 1K0
Upon completing the previous owner information, you'll proceed to the next steps where you fill our your Company's information, review the transfer and finally confirm the transfer.