TouchDrive Panel OS Upgrade/Recovery Steps
Creating the bootable USB drive from Windows 10
Formatting a USB drive:
1. Insert the USB into a USB port on the Windows 10 PC.
2. Search for 'PowerShell' in the Windows search.
3. Right-click 'Windows PowerShell' and run it as Administrator.
4. Wait for PowerShell to start and prompt 'C:\windows\system32>' with a blinking cursor.
5. Type 'diskpart' and press enter.
6. Wait for diskpart to load and give the 'DISKPART>' prompt.
7. Type 'list volume' and press enter. This returns a list of the seen drives on the system.
8. Find the USB Drive you want to use. The type will display as 'Removable'.
9. Type 'select volume #' and press enter (# being the number of the volume for the USB).
10. Type 'attributes disk clear readonly' and press enter.
11. Type 'clean' and press enter.
Note: If you receive a system cannot find the file specified message, continue with the next step.
12. Type 'create partition primary' and press enter.
Note: If you receive a message about not enough disk space, the USB may not be large enough or the partition may already exist on the USB.
13. Type 'list volume' and press enter once more to confirm the volume #.
14. Type 'select volume #' and press enter (# being the number of the volume for the USB).
15. Type 'active' and press enter.
16. Type 'format fs=FAT32 label="SwitcherOS" quick override' and press enter.
17. Type 'assign' and press enter.
18. Type 'exit' and press enter.
Putting boot files on USB:
1. Extract the files from the download package
2. Extract and transfer the entire contents of the OS zip folder to the root of the USB drive
a. OS64 (Rev 1-2 Q7 panels) has two folders:
b. OS65 (Rev 1-2 Q7 panels) has four folders and three files:
c. OS66 (Rev 3 Ryzen panels) has seven folders and three files:
3. Eject the USB from the system tray and connect it to a USB port on the panel
Booting from the USB drive:
1. Plug the keyboard and USB into USB ports on the panel.
2. Power off and power the TouchDrive panel back on.
3. Press F10 of F7 on your keyboard repeatedly until the boot menu appears.
4. Use the arrow keys to select the connected USB drive as the boot device. It will be listed as UEFI: (and the vendor description of the USB).
5. On your keyboard, press Enter.
6. Press 1 to select Ross SwitcherOS Upgrade (Default).
7. Once prompted, press Y and Enter to select the Ross SwitcherOS Upgrade option and start the upgrade.
Important: Do NOT power off the control panel or remove the USB during the upgrade. Wait for the upgrade installation to complete.
8. At the prompt, remove the USB from the panel and press Enter.
Installing TouchDrive Panel Software:
Note: Verify that the panel shows an IP address on the first boot screen (http://panel-ip:8008). It should boot up to this screen. If the IP is not shown and it shows 'http://:8008' we will need to trick the panel into thinking it is running the panel application before continuing. Please let us know to assist with this part.
1. Directly connect the TouchDrive to the Windows computer and change the IP of the ethernet port to the range of the IP displayed on the TouchDrive.
2. Point a browser on your PC to the IP address and port number shown on the panel display (http://panel-ip:8008).
3. At the prompt, enter the username and password:
- Username — admin
- Password — password
4. Click Choose File and select the TouchDrive-#.#-###.tgz file.
5. Click Upload Tarball.
6. Wait for the file to be uploaded to the panel.
Note: The control panel will reboot when the file has been uploaded.
Important: Do NOT power off the control panel during the upgrade.
7. Click Start Upgrade Now to start the upgrade. (The upgrade will start automatically after 60 seconds if you do not make a selection.)
Note: The control panel will launch DashBoard when the upgrade has been completed.
8. Navigate in DashBoard to TouchDrive Panel > Configuration > Ethernet.
9. Adjust network settings if needed and hit Apply Changes.
Once this is done, re-save the OGP configuration manually:
1. Navigate in DashBoard to TouchDrive Panel > Configuration > Ethernet.
2. Set 'Sending Logs to Frame' to 'Disabled' and hit Apply Changes.
3. Set 'Sending Logs to Frame' to 'Enabled' and hit Apply Changes.